is rated “Poor” with 2.1

That is the story of the final 36 hours, with the worst amazon service you could possibly probably expertise.

I used to be out there to exchange a pc and located one on Amazon as you’d count on, now the pc was a Mac and on the restrict of my finances, however figured I might go for it, as lockdown goes on, and with working from residence. The price of the Mac was £1,800 approx and I selected to separate the funds into 5 Month-to-month, so on completion of the order Amazon took the primary cost £366 out of my account, so all appropriately. On the time I additionally ordered a Key board and Mouse as this specific pc doesn’t embody them, and a few extra objects once more particularly for the pc. A complete of over £800 was taken from my account.

Then comes the day of the supply and time ticking on, the supply arrived, I can solely assume this was at about 8.30pm and at nighttime, as I didn’t take supply however did obtain an e-mail that the objects the pc being one, had been delivered and handed to the shopper.

It’s at this level I went outdoors to search for the parcels and on the similar time texted my neighbours to see if they’d signed for them. Checked the backyard and located nothing, my accomplice at this level determined to examine the lane outdoors the home to search out all of the parcels together with the pc parcel had been thrown over our neighbours 5ft Gate, mendacity of their driveway. The pc field was barely dented however my concern was the shock it can have suffered hitting the bottom.

I phoned amazon buyer providers and was advised a report could be made to the provider and that there could also be an choice for a refund or alternative after 24 hours. But when I wished to strive the pc and see if it labored okay, I might maintain it, but when it was broken I might get a alternative or refund due to the best way it was delivered. So we agreed that is what I might do.

Now you’d suppose this was sufficient to deal with in your common amazon supply with an costly pc being thrown over a fence however alas not. The pc field was apple sealed as you’d count on so I opened the field, now I knew on opening the field that one thing was not fairly proper, there may be brown paper inside and what I assumed was the pc bubble wrapped. Though I purchased this as a brand new merchandise, amazon has been identified to provide seconds, However once more I might be fallacious, as on opening the bubblewrap I discover a Brick and a bag of gravel.

On seeing this I contacted amazon buyer providers once more to the amusement of the consultant who discovered this just a little humorous, evidently I didn’t, however as earlier than I now have to attend for a particular debarment at Amazon to research what has occurred. At the moment I’m out of pocket and haven’t any pc and a field filled with peripherals I can’t use, with out this particular pc.

I contacted the police as that is theft and or fraud and was suggested that this is able to usually be dealt with by Amazon within the first occasion. I’ve been advised this sort of factor occurs with PS5 items from eBay, and the like. So I contacted Apple, as a result of to have the ability to use this machine successfully you would want to register this with an Apple ID, Apple suggested that as I’ve by no means formally acquired the pc there may be nothing they will do and referred me again to Amazon.

I’m nonetheless within the strategy of attempting to get my a refund or a alternative as Amazon have now positioned me in a 36 Hour grace interval for them to find out what they are going to do, so I’m utilising my time whereas ready and telling my story. If the choice for a alternative is out there how will I do know I get a pc and never masonry once more.

Now Prime has been cancelled and if this isn’t resolved it will likely be Authorized motion.

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