Solutions to Questions on Product Opinions

How can I encourage consumers to evaluate a product?

Amazon robotically sends emails asking consumers to go away evaluations. You would not have to do something on this regard. Confer with Early Reviewer Program to study extra.

If you happen to resolve to ask a purchaser to go away a evaluate, you could not ask for a constructive evaluate or ask for evaluations solely from consumers who had a constructive expertise, nor might you ask clients to vary or take away their evaluate, or try and affect the evaluate. For instance, you could not supply any compensation for a evaluate, together with cash or present playing cards, free or discounted merchandise, refunds or reimbursements, or every other future advantages.

Can I supply a voucher or a free present?

We don’t allow evaluations or votes on the helpfulness of evaluations which can be posted in change for compensation of any variety, together with any of the next:

  • Cost (together with cash or present playing cards)
  • Refund or reimbursement, together with via non-Amazon cost strategies
  • Free product
  • Entry to a prize drawing or competitors
  • Reductions on future purchases
  • Different presents

Can I take advantage of a superb evaluate for my product description?

The reviewer owns the copyright of the evaluate. You’ll be able to ask for the reviewer’s permission by responding to the evaluate. Confer with About Promotional Content material for extra data.

Can I write a product evaluate about merchandise I promote?

No. It’s possible you’ll not write evaluations about merchandise you or your rivals promote. You also needs to be sure that your loved ones members and workers adjust to this requirement.

Can a purchaser evaluate a product not bought on Amazon or from me?

Sure, offered that the customer meets the eligibility standards in our Group Tips. They will evaluate any product on Amazon, no matter the place they bought that product.

Why are there evaluations on a product that has not been launched but?

We solely enable consumers to submit evaluations for merchandise which have already been launched on the market. We make an exception for the next product releases:

  • DVDs and Blu-ray motion pictures. Opinions may be submitted earlier than motion pictures are launched based mostly on their run in theaters. Music and video video games can’t be reviewed earlier than they’re launched.
  • Books. Opinions may be submitted earlier than the discharge if the e-book is already out there in a unique model. For instance, a prerelease of a paperback may be reviewed if a hardbound e-book is already launched.
  • Vine prerelease copies. Vine reviewers might evaluate merchandise earlier than they’re launched. Study extra About Amazon Vine.

Notice: If you happen to see evaluations seem on a product earlier than it’s launched and not one of the above apply, use the Report abuse hyperlink subsequent to the evaluate to report it.

Are you able to hyperlink evaluations throughout the worldwide Amazon websites?

Amazon shares evaluations written by verified purchasers of the identical product in different international locations. These evaluations are proven within the part “Prime evaluations from different international locations” beneath the native evaluations part on the element web page. The evaluate mentions the nation the place the evaluate was initially written. Opinions is probably not shared if they don’t meet the inner Amazon coverage pointers.

Are you able to hyperlink evaluations throughout a variation?

Sure. Amazon shares Product Opinions throughout Youngster ASINs in a Variation to make it simpler for purchasers to make knowledgeable buying choices. We solely share evaluations when merchandise are materially the identical and listed in the identical class. Opinions of every product ought to be related and relevant to the complete set.

What’s the distinction between a buyer evaluate and vendor suggestions?

Buyer evaluations are concerning the product and vendor suggestions is concerning the vendor and the acquisition expertise. Buyer evaluations don’t have an effect on your vendor efficiency metrics, however vendor suggestions can have an effect in your vendor efficiency metrics.

What ought to I do if the vendor suggestions I obtained is concerning the product?

If you happen to obtain suggestions that’s concerning the product and never your service or the buying expertise, Request Take away Suggestions from Suggestions Supervisor

Do I get a notification when my product will get a brand new evaluate?

No. Amazon doesn’t notify sellers when new evaluations are posted for the merchandise they promote.

Can I reply to a evaluate?

You’ll be able to add a remark in compliance with the Group Tips by clicking the Remark button. Notice a number of buy historical past is required. As well as, you’ll be able to attain out to clients by replying to their evaluate on the product element web page and asking them to contact you thru Purchaser-Vendor Messaging Service to resolve their points. You can’t attain out to consumers by way of different means.

Will Amazon delete evaluations after a sure time?

No. So long as a product is listed on Amazon, its evaluations will proceed to seem. We do, nonetheless, take away evaluations that violate our pointers. Consumers can even take away their very own evaluations.

Will evaluations be deleted when an upgraded product comes out corresponding to a brand new mannequin, mounted points, or software program upgrades?

No. Any data a purchaser supplies could possibly be useful to different consumers.

Why do some evaluations disappear?

Opinions are faraway from the Amazon web site for these causes solely:

  • The evaluate conflicted with our Group Tips.
  • The evaluate was eliminated by the reviewer.
  • We found that a number of merchandise have been incorrectly listed as the identical product. Opinions that have been posted for these merchandise are separated when the merchandise are separated.
  • We detected uncommon evaluate conduct and aren’t accepting or displaying evaluations for this merchandise presently, or we’re solely accepting or displaying Amazon Verified Buy evaluations.

What motion can I take towards an unjustified damaging evaluate, which can even be a pretend evaluate?

If you happen to see evaluations that you simply assume violate our Group Tips, use the Report abuse hyperlink subsequent to the evaluate to report it. Confer with Buyer product evaluations for extra data.

Are you able to take away a evaluate that compares my product with a competitor’s product and makes my product look unhealthy?

No. We encourage our consumers to provide their sincere opinions on our merchandise. So long as the evaluate is inside our pointers, we is not going to take away it. For extra data, seek advice from this matter.

Can I block consumers that go away unhealthy evaluations on my merchandise?

No. You can’t block a purchaser from writing evaluations in your merchandise. If you happen to assume a evaluate violates our pointers, use the Report abuse hyperlink subsequent to the evaluate to report it. Confer with Buyer product evaluations for extra data.

Are you able to edit a evaluate for me?

No. We examine evaluations for violations of our pointers, however we don’t edit evaluations.

Do consumers have to vary/take away a nasty evaluate after a difficulty with a product is resolved?

No. That’s fully as much as the customer to resolve. You aren’t allowed to ask consumers to vary or take away evaluations. For extra data, seek advice from this matter.

Are you able to give me the e-mail handle of reviewers so I can contact them instantly ?

No. Amazon by no means shares non-public purchaser data.

Confer with Prohibited vendor actions and actions for extra data.

Product Reviews