As a normal rule, Amazon doesn’t take away purchaser suggestions even whether it is unwarranted or the situation has been resolved.
Nonetheless, there are some conditions when Amazon will take away or strike-through purchaser suggestions. In such conditions, in case your request is granted, the affect of the suggestions will likely be eliminated out of your suggestions score and Order Defect Price (ODR). Following are the situations when Amazon will both take away or strike-through suggestions:
Removing of suggestions
Amazon will take away suggestions solely within the following instances:
- The suggestions contains phrases generally understood to be obscene or profane.
- The suggestions contains seller-specific, personally identifiable data, together with e-mail addresses, full names, or phone numbers.
- All the suggestions remark is a product assessment. For instance, “The Acme Tremendous-Widget lacks the sharpness and pace of the Acme Extremely Widget.”
Nonetheless, if the remark comprises each a product assessment and suggestions about your service, we won’t take away the suggestions. For instance, “Vendor’s delivery service was very gradual, and the Acme Tremendous-Widget lacks the sharpness and pace of the Acme Extremely Widget.”
Hanging of suggestions
Amazon may strike-through suggestions within the following instances:
- The order was fulfilled by Amazon: All the remark relates explicitly to supply expertise for an order fulfilled by Amazon (FBA). Along with the strike-through, the next assertion will seem: This merchandise was fulfilled by Amazon, and we take accountability for this success expertise.
- The order was shipped utilizing the Purchase Transport service: The complete remark is said to a delayed or undelivered order, which you shipped on time through the use of Purchase Transport providers. Along with the strike-through, this assertion will seem, “The success points related to this order weren’t because of the vendor”.
Check with Purchaser Suggestions for FBA listings for added data. Word: If the suggestions you might have obtained meets the above standards, you’ll be able to request for removing utilizing Suggestions Supervisor. The steps to request for removing of suggestions are outlined in Request removing of a suggestions. You possibly can deal with consumers’ points by replying to their suggestions, utilizing Suggestions Supervisor. For additional steerage on replying to their suggestions, refer to Publish a public reply. Vital: You can request for suggestions removing solely through Suggestions Supervisor. Contacting our Help groups by ‘Contact Us’, or every other strategies to request for suggestions removing, aside from the Suggestions Supervisor, could result in account deactivation. Removing requests have to be made inside 90 days of the suggestions submission. The system prevents suggestions removing after 90 days.
For extra data on the best way to use Suggestions Supervisor, confer with Which instruments are used to handle vendor suggestions?