Now we’re chunk by this bug. I’m calling this complete NCX a Enterprise Logic/UX bug.
10 days in the past I requested this query on the discussion board, as a result of I noticed the untraceable easy msg “Keyboard doesn’t at all times work”. Along with your assist, I put my coronary heart all the way down to not fear about an excessive amount of.
On Friday, I acquired a msg from Amazon, telling me a refund has been made, after looking round, I discovered inside “FBA buyer returns”, a faulty, with the identical easy msg “Keyboard doesn’t at all times work”.
Apparently, buyer thought that I learn about this concern he’s dealing with, and waited longer to return it, he by no means contacted us through the Amazon electronic mail system. Was he anticipating us to reply, and ship him one other keyboard as a substitute? (To show he didn’t lose belief in us, he ordered one other pill afterward).
I don’t actually understand how this NCX labored, after I purchased something from Amazon, I don’t keep in mind being requested to provide “Nameless” suggestions. At the least on this case, I don’t assume my buyer KNOW that that is untraceable, he THINK I’d get the message.
Does Amazon make it tremendous clear that this might be nameless suggestions, that the vendor wouldn’t have the ability to reply particularly in any respect?
Isn’t this a design bug, half baked cool thought?! What if the shopper simply acquired so indignant that from his perspective, we as the vendor are merely ignoring him!
It appears to us that if Amazon keep it up this, we might be compelled to “educate” our clients on the first likelihood to allow them to know the distinction between these completely different “communication channels”, which we might somewhat not troubling our clients with tons of msgs.
Sorry concerning the indignant tone, had very excessive expectation on Amazon.
Your assistance is at all times appreciated,